| No. | Commitment | Month | Meeting the Client Charter Standard Response Time | Not Meeting the Client Charter Standard Response Time | Total Services Provided |
|---|
| Total Meeting Response Time | % Meeting Response Time | Total Not Meeting Response Time | % Not Meeting Response Time |
|---|
| 1 | Counter services for all transactions will be attended to within five (5) minutes. | Jan-Jun | – | – | – | – | – |
| 2 | Ensuring that the UPSI Annual Report is prepared no later than June of the following year. | Jan-Jun | 0.5 | 50% | 0.5 | 50% | 1 |
| 3 | Issuing decisions of the Jawatankuasa Pengurusan Universiti (JKPU) meeting within three (3) working days after the meeting is confirmed. | January | 1 | 100% | 0 | 0% | 1 |
| February | 1 | 50% | 1 | 50% | 2 |
| March | 2 | 100% | 0 | 0% | 2 |
| April | 1 | 100% | 0 | 0% | 1 |
| May | 0 | 0% | 0 | 0% | 1 |
| June | 0 | 100% | 1 | 100% | 1 |
| 4 | Ensuring UPSI’s Collaboration Network Statistics are uploaded to the department’s website every four (4) months. | Jan-Jun | 2 | 100% | 0 | 0% | 2 (143 MoU/MoA) |
| 5 | Responding to complainants within one (1) working day to inform them that their complaint has been acknowledged and will be resolved. | Jan-Jun | No Complaints |
