| STRATEGIC PLANNING | Ensure that UPSI’s Annual Report is prepared no later than June of the following year. | CLIENT CHARTER |
| RANKINGS | Ensure that the university achieves a Top 100 position in the Rankings by Subject (Education) through QS/THE World University Rankings. | CORE STRATEGY 6 – UPSI STRATEGIC PLAN 2021-2025 (KSP 2023 VERSION) |
| STRATEGIC COLLABORATION NETWORKS | Ensure that 80% of MoUs/MoAs remain active with universities/industries (both national and international). | CORE STRATEGY 6 – UPSI STRATEGIC PLAN 2021-2025 (KSP 2023 VERSION) |
| VICE-CHANCELLOR’S OFFICE | Issue decisions from the Jawatankuasa Pengurusan Universiti (JKPU) Meeting within three (3) working days after the meeting is verified. | CLIENT CHARTER |
